Maturity Model Results for {organization name}

Your Biggest Opportunity Is Understanding Performance

Your results point to building better visibility into maintenance performance so your team can identify problems earlier, make more informed decisions and move from reactive to proactive.

Operational Resilience
2.0/5
{Maturity Level}
Industry Median: 2.8
Work Execution
2.0/5
{Maturity Level}
Industry Median: 2.4
Teams & Tools
2.0/5
{Maturity Level}
Industry Median: 2.6
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Fix the foundation to break the cycle

You Can’t Improve What You Can’t See

You saw the pattern from the 55 maintenance leaders we measured in the State of Maintenance Report. Your assessment shows that it applies to your operation, too.

Your results suggest that Low Visibility/Resilience is the biggest constraint on your maintenance performance. In most operations, this can show up in a few consistent ways:

  • Downtime and maintenance costs aren’t being tracked consistently
  • Teams lack a clear picture of where recurring problems are affecting performance
  • Decisions are driven by immediate issues rather than reliable maintenance data

Without that visibility, it becomes difficult to understand where performance is breaking down, determine what deserves attention first or know whether improvement efforts are working.

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Don’t panic: You don’t need sophisticated analytics to get started. The priority is establishing a reliable baseline with the information you have to make better maintenance decisions.

YOUR RESULTS MAPPED TO THE RESEARCH

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Do you understand your maintenance performance?

Your Score
2.0/5
What your Score Suggests
Your Operational Resilience score indicates that limited visibility into maintenance performance may be making it difficult to identify problems early, prioritize improvement efforts and make proactive decisions.

The report found that many organizations struggle to answer basic questions about downtime, maintenance costs and whether performance is actually improving.

Organizations with a clear understanding of their maintenance performance scored nearly 20% higher in Work Execution than organizations without it.

The research also showed that about half of organizations couldn’t confidently answer a basic question: Are we improving?

How do you measure meaningful progress?

Once you understand your current performance, the next step is making sure you can measure whether your efforts are producing better results.

The report found that many organizations track activity without consistently connecting those measures to outcomes. The strongest organizations use a focused set of metrics to understand whether performance is actually changing.

When is the right time to invest in technology?

Technology can make maintenance data easier to collect, organize and use. But a new system alone won’t create better visibility if your organization hasn’t first determined what information matters and how it will be used.

The research found that 76% of organizations that were not fully ready for technology had already invested in maintenance software systems.

Where to focus First

Build a Clearer Picture of Maintenance Performance

You don’t need to tackle everything at once. Start with the information that helps your team understand where performance is breaking down and make better decisions from there.

Establish a baseline for downtime

Track when downtime occurs, how long it lasts and which assets or recurring failures are responsible for the greatest disruption.

Understand what maintenance is costing you

Build a more consistent view of maintenance costs so you can see where resources are going and which problems are having the greatest financial impact.

Use the data to guide priorities

Bring downtime, cost and recurring-failure information together to identify where your team should focus first rather than allowing the most immediate problem to dictate the agenda.

How your results compare to other organizations
~50%

couldn’t confidently answer the question, “Are we improving?”

Nearly 20%

of higher Work Execution scores were seen among organizations with a clear understanding of maintenance performance.

76%

of organizations that were not fully ready for technology had already invested in maintenance software systems.

Warning: Don’t start by measuring everything!

More data doesn’t automatically create better visibility. Focus first on a small set of reliable measures your team can consistently track and use to make decisions.

Ready to Take the Next Step Toward Better Maintenance?

The assessment can show you where your biggest gap is. The next step is understanding why it exists in your operation and what will have the greatest impact first.

Pro Services works alongside maintenance teams to build a clearer picture of performance, identify the issues creating the greatest operational impact and turn maintenance data into practical priorities for improvement.

Partner with Pro
Compare results with your team.
Have maintenance, operations and leadership take the assessment independently, then compare results to reveal gaps in visibility and expectations or misaligned priorities contributing to inconsistent execution.
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